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At Purcell Tire and Service Centers, we take pride in offering the best customer experience to Phoenix, AZ, St. Louis, MO and Salt Lake City, UT. We strive to provide our customers with the best experience possible each visit.
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I have been taking my 2002 RAV4 to Purcell for over 11 years. I use them for all my car care, including tires, batteries and preventive maintenance. I usually deal with Bernie, but all the employees are nice and professional. They check everything from belts, fluids and hoses and let me know if I need to change or repair. I have never been broke down due to them keeping my OLD car kept up on preventative and repairs as needed. I have never been asked to repair something that did NOT need to be repaired. I take my car in to them in the morning and get it back the same day. I am 100% satisfied with Purcell on S Hardy in Tempe and would highly recommend them.
Business reply to this review:
Thank you for your kind words. We are very pleased that you trust us for your automotive repair and maintenance needs. We appreciate your time and very much value your feedback.
I recently took my Nissan into this shop as I was having several issues with my tires and car riding rocky and alignment problems due to a couple of mess ups from discount tire working on my car previously. The manager, Roger, was very attentive to my situation and what needed to be done to get my car tip top again. After a fair price was offered I went ahead and got my car worked on. My car has close to 150k miles on it and I can honestly say it has not driven this well or smoothly since many, many miles ago. This shop did quality work at a fair price and offers good customer service. I will definitely go back for future car issues/ repairs
Thank you for being a Loyal Purcell Customer-We appreciate your business & look forward to your next visit with us. May your 2017 be fulfilling.
Sincerely, Roger (Store Manager)
Outstanding, What I believe should happen when you intrust the service to another and have to drive it in todays traffic and road conditions.
I am not a beginner to having service work done on vehicles nor am I ignorant to the working of a vehicle. I'm at an age now were I need to stay out from under the hoods and let a professinal do what I no longer can. I have been for a number of years too busy with my own talents and have not been able to work on my own vehicle's. Maybe oil changes.
I was a long standing customer of a small shop 20 yr. or more. Shops of this type have now changed their focus to the rebuilding and flipping Hot Rods and every day drivers when they can squeeze you in. Made an appointment a week in advance took my turn and because they forgot what my vehicle was in for, did not touch the work and then said I would have to wait another week before they could get back to me. Of course he was working on a Sunday Driver 57 Chevy Big easy money. An a/c line. Couldn't take the time to repair my Rack and Pinion. Would have taken away from the many smaller easy money jobs.
Well let me tell you Thank You for pushing me aside because I found the Best Team lead by Steve Locke at Purcell.
Even though I knew what needed to happen he treated me the best. Explained every aspect of the repair down to where they would get the parts from, who manufacture them and most of all the warranty. Gave me an extremely acceptable timeline and followed up with minor comments.
I was greeted by every employee if they came face to face with me Steve even explained a bit of the Tech. background to make me feel better about making this move. Pete was the Tech. Thank You to him and by the way, the steering wheel is straight the Truck handles well and I'm very happy with this experience.
Thanks again to Steve and Pete
John Galloska 2004 GMC
My wife and I went to receive tire services we ended up with Joe! Let me say he provided outstanding service and was also very polite! We will definitely come back soon! He got the job done quickly!
Thank you Jason for the comment. We always strive to be polite with our customers and provide excellent service. We look forward to seeing you in the near future,
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Address: 301 N. Hall Street
Potosi, MO 63664